Effective Date: 28 October 2025

Thank you for shopping with Fleur Bliss (“we,” “our,” or “us”). We take pride in creating and delivering beautiful preserved and fresh flower arrangements. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refunds

We only offer refunds or replacements for damaged or incorrect items.
If you receive a product that is defective, damaged during delivery, or not what you ordered, please contact us within 5 days of delivery.

To process your request, please provide:

• Your order number

• Photo evidence of the item(s) in question

• Your contact information

2. Non-Refundable Items

Due to the perishable and delicate nature of our products, all sales are final except in cases of damage or incorrect delivery.
This means we do not accept returns or refunds for reasons such as change of mind, personal taste, or improper handling after delivery.
Custom arrangements and sale items are also non-refundable.

3. Delivery Issues

We work with trusted delivery partners to ensure your flowers arrive in excellent condition and on time.
If your order is lost, delayed, or arrives in poor condition, please reach out to us via WhatsApp at +65 9487 1982.
We will review each case individually and may offer a replacement or refund at our discretion, depending on the situation.

4. Refund Method and Timeframe

Approved refunds will be issued to your original payment method (Credit Card, PayPal, PayLah, or PayNow) within 7–14 business days.
Processing time may vary depending on your payment provider.

5. Contact Us

If you have any questions or wish to request a refund, please contact us via:
📱 WhatsApp: +65 9487 1982
🌐 Website: www.fleurbliss.com